Returning Goods

We happily accept returns within 30 calender days of purchase as per our comprehensive returns policy.

My item is faulty. Help!

In the unlikely event that your item is faulty please get in touch with us with a brief description of the fault and remember to keep the original packaging for the item. You will either receive a replacement product or a full refund (whichever you prefer) together with reasonable return postage costs.

I’ve changed my mind. What do I do?

You are protected by the DSRs (Distance Selling Regulations). Provided you send your item(s) back to us within 30 calender days in the same condition we sent them out in you are entitled to a refund.

If you have changed your mind and want to return an item for a refund we are happy to reimburse the original purchase price.

(Please make sure you pop a note with a brief description of why you are returning your purchase inside the parcel.)

One final note: Please do not pay for any form of signed-for postal service when returning goods for a refund or replacement as we will only refund return postage costs to the value of standard domestic or international mail.

Where do I send returns to?

Send your unwanted or defective item(s) to our registered business office:

Game Devils Returns
Wayland House
High Street
Watton
THETFORD
Norfolk
United Kingdom
IP25 6AR

How quick will I get my replacement / refund?

Once we have received the returned item and authorised your replacement or refund we will process it immediately. This means you could be in possession of your replacement product within 2-3 working days (slightly longer for outside the UK) or your money back within 24 hours.

Any replacement products will be sent to the same address as the original address you specified.